Privacy Policy - Owen Maseko

1. Introduction

At OwenMaseko.com, we are deeply committed to protecting your privacy and safeguarding the personal information you entrust to us. We recognize the importance of transparency, data integrity, and responsible data handling. This Privacy Policy explains the manner in which we collect, use, store, and share your personal data in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By visiting or using OwenMaseko.com, you acknowledge and agree to the practices described in this policy.

2. Scope and Data Controller

This Privacy Policy applies to all users of OwenMaseko.com and to all personal data collected throughout your interaction with our website and associated services. OwenMaseko.com is the entity responsible for determining the purposes and means of processing your personal data. As such, we act as the “Data Controller” under the GDPR and as a “Business” under the CCPA.

If you have any questions about our data processing activities or wish to exercise your rights, you may contact us at [email protected].

3. Categories of Data We Process

We collect and process various categories of personal data depending on how you interact with our services.

a) Usage Data
This includes information automatically collected when you visit OwenMaseko.com, such as your IP address, browser type, browser version, session duration, pages visited, time spent on pages, and referring URLs.

b) Account Data
When you create an account or make a purchase, we collect identifiable information such as your name, billing and shipping address, email address, and phone number.

c) Profile Data
We gather information about your preferences, purchase history, browsing behavior, and content interactions to personalize your experience and enhance our offerings.

d) Communication Data
This includes any correspondence you send to us, such as support inquiries, chat messages, email communications, and associated metadata (e.g., the time and medium of communication).

e) Technical Data
We collect system-level data such as device identifiers, operating system, screen resolution, language settings, and internet service provider information.

f) Transaction Data
In the context of order fulfillment, we collect details related to payment methods (processed securely via third-party gateways), purchase history, order confirmations, and delivery addresses.

g) Preference Data
Your preferences regarding promotional emails, marketing communications, and interests in specific products or topics are collected to tailor our outreach and respect your choices.

4. Legal Bases for Processing

We process your personal data in compliance with Article 6 of the GDPR and the CCPA under the following lawful bases:

– Performance of a Contract: When you purchase products or create an account, your data is used to fulfill those obligations.
– Legitimate Interests: For data processing that supports fraud prevention, service improvement, and communication analytics, provided such interests are not overridden by your rights.
– Consent: For sending marketing communications and deploying non-essential cookies, we obtain your explicit consent.
– Legal Obligation: Where applicable, we process personal data to meet legal and tax compliance requirements.

5. Your Rights Under GDPR and CCPA

Under both the GDPR and CCPA, you have specific rights with respect to your personal data:

– Right of Access: You have the right to request a copy of your personal data processed by us.
– Right to Rectification: You may ask us to correct inaccuracies or complete incomplete data.
– Right to Erasure (“Right to be Forgotten”): You can ask us to delete your personal data under certain conditions.
– Right to Restriction of Processing: You have the right to limit how we use your data, for example while a claim is being investigated.
– Right to Data Portability: You may request to receive your data in a structured, machine-readable format and have it transferred to another controller.
– Right to Opt-Out (CCPA): California residents may opt out of the “sale” of their personal data by submitting a request.
– Right to Non-Discrimination: You will not be discriminated against for exercising your data rights.

To exercise your rights, please contact us at [email protected]. We will respond as required by applicable law.

6. Security Measures

OwenMaseko.com employs robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. These measures include:

– Data encryption in transit (SSL/TLS) and at rest
– Role-based access restrictions for personnel
– Multi-layered firewall and intrusion monitoring
– Regular security assessments and penetration testing
– Staff training on data protection and security best practices
– Routine data backups with secure, offsite storage

7. International Data Transfers

Where applicable, your personal data may be transferred to and processed outside the European Economic Area (EEA) or other applicable jurisdictions. We ensure that such transfers are conducted in compliance with GDPR through:

– Use of Standard Contractual Clauses approved by the European Commission
– Verification of adequacy decisions for recipient countries
– Where necessary, execution of supplementary technical or contractual safeguards

8. Data Retention Periods

We retain personal data no longer than is necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations:

– Usage and Technical Data: 12 months
– Account and Transaction Data: 7 years (for audit and regulatory purposes)
– Communication and Support Data: 24 months
– Marketing Preference Data: until consent is withdrawn
– Profile Data: reviewed and anonymized after 18 months of inactivity

Once the retention period has expired, your personal data is securely deleted or anonymously archived.

9. Cookie Policy

Our website uses cookies and similar technologies to enhance functionality, improve performance, and personalize your experience. Cookies we use include:

– Essential Cookies: Required for basic site functionalities (e.g., navigation, account login)
– Functional Cookies: To remember your preferences and settings
– Analytics Cookies: To understand how users interact with OwenMaseko.com (e.g., Google Analytics)
– Performance Cookies: To monitor website performance and error reporting

10. Cookie Management and Legal Compliance

Upon your initial visit, you will be presented with a cookie banner that complies with GDPR and CCPA regulations. You have the option to:

– Accept all cookies
– Decline non-essential cookies
– Customize your preferences by cookie category

You may also manage cookies through your browser settings or withdraw previously given consent at any time.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children under this age. If you are a parent or guardian and you believe we have collected personal information from your child without appropriate consent, please contact us immediately at [email protected], and we will promptly delete the data.

12. Policy Updates and Notification

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in legal requirements, technological advancements, or our business practices. Where material changes are made, we will take appropriate steps to inform you, which may include posting a prominent notice on OwenMaseko.com or sending you a direct notification via email, where applicable.

13. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Email: [email protected]

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We strive for full compliance with GDPR, CCPA, and other applicable data protection laws. If you have concerns about your privacy or the handling of your personal data, we encourage you to reach out to us directly at [email protected].